Nolo Home update + Firmware on Controllers

Hi, a few weeks ago I had a problem with the controllers auto-shutting down often and it was resolved by one of your staff. However, the update for Nolo Home v1.18.26 no longer recognizes the devices anymore. Will I be ok to update the firmware for everything? Or will I still have the auto-shutdown problem again? I'm holding out on updating because I don't want to go through the hassle of contacting support again to disable the auto-shutdown feature. 

Thank you. 

Comments

  • Hi, thanks for your message.
    Do you mean that the update of NOLO HOME v.1.18.26 which the software no longer recognized your devices? So you cannot play the SteamVR game anymore?
    If you update the firmware, yes we need to do a remote session to flash the firmware again. But it's really simple. It can be done by 5 mins depends on the internet speed. 
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