Hi, a few weeks ago I had a problem with the controllers auto-shutting down often and it was resolved by one of your staff. However, the update for Nolo Home v1.18.26 no longer recognizes the devices anymore. Will I be ok to update the firmware for everything? Or will I still have the auto-shutdown problem again? I'm holding out on updating because I don't want to go through the hassle of contacting support again to disable the auto-shutdown feature.