I received my Nolo VR setup Monday and just got it working today. Something that might help users with the setup process would be a graphic labeling the buttons on the controller. There is an assumption of knowledge that many of us don't have. Specifically in the setup instructions you call out "Double Clicking the system button to setup the controller" which is great... if you told us which is the system button (from playing around with the controller in Steam VR I'm assuming it's the "O" button). While this is your competitor it's a good example of what to aim for:https://forums.unrealengine.com/attachment.php?attachmentid=101378&d=1468141473
That should help drastically reduce the number of support issues you're having with people having difficulty syncing their units for vr. Even your youtube setup video does not actually show this step.
Just got it set up. I wanted to validate everything was working before setting up my space to play in. This has been a great success and I'm looking for some usb extension cables to help aleviate my only play area gripe. at 6'6" the 4m cable doesn't let me move much... no complaints about your stuff. Just my personal issue.