Gray screen on startup?

Whenever my friend starts up Riftcat with Nolo having everything green checked/connected, he instantly gets a gray screen (like when Nolo loses tracking) and I have no idea why.  We've been troubleshooting it for hours now and I can't figure it out!

Also side note bug report here; on his and mine, the Nolo software reads that 3 base stations are connected instead of the 1 base station and the 2 controllers.  It wasn't like that at first but it seems to be like that now for both of us
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