controller not working

I received my nolo 2-3 weeks agom but was in the middle of moving, So I now had the time and tried it yesterday. One of the controllers just keeps closing right after opening if (even after charging if). I can't do the pairing or user if. Went I look for battery level in the Windows NOLO, both controllers never appear (stay red). Only the base and head piece appear in green.
Don't know what to do or if the controller is just defective.


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