SteamVR States Nolo Controllers are connected but not tracking

edited March 26 in Support
Just downloaded and installed the newest TrinusPSVR and NOLOVR Windows drivers.  PSVR is working as intended  and SteamVR sees the Nolo base station and HMD tracker tracks fine but states the controllers are connected but not being tracked.  The controllers at first blink on the steamVR status panel but after a while they grey out even though they are still powered on.  Thing is the menu and system buttons work the centering and 180 turnaround but that is it. They do this no matter what status is shown on the SteamVR status panel but they do not interact with SteamVR in any other way.  I also use iVRy with my iphone and Nolo within SteamVR and Nolo works fine with that set up.

Comments

  • Hi @dlgonzo,

    Firstly, please turn on all NOLO devices and plug in ONLY the headset marker to PC. We would like to make sure - i) the LED on each NOLO device, ii) the status of the connection status from NOLO driver and iii) the performance of the devices in the Visualizer from NOLO driver.

    Then, for the controller issue on SteamVR, please go through the following steps and send us the requested 4 files to support@nolovr.com

    Step 1. 
        i. Launch Steam VR > Choose 'System Report' > Choose 'Devices'; 
        ii. Send us the screenshot picture of the 'Devices' page displaying a list of devices;
    Step 2. 
        i. Go to the controller driver folder at \Steam installation folder\Steam\steamapps\common\SteamVR\drivers;
        ii. Send us the screenshot picture of the current folder;
    Step 3. 
        i. Adjust system settings to 'Show hidden files';
        ii. Go to Disk 'X' (where SteamVR being installed) > Search for the file 'openvrpaths.vrpath';
        iii. Open the file 'openvrpaths.vrpath';
        iv. Send us the screenshot picture of the current file;  
    Step 4. 
        i. Send us the 'vrserver.txt' - it is under \Steam installation folder\Steam\logs;

    Thank you. 
  • The problem I have just might be being caused by the iVRy driver with NoloVR support built-in being installed in steamVR while trying to run the Windows NoloVR software.  I will try running it after uninstalling the iVRy Driver and see if that helps.
  • @dlgonzo Please send me the vrserver.txt file so I can see if this is an issue I need to look at.
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