headmarker is dead

shipmcshipface

plugged in my head marker today it blinked orange for a minute before i took it out then plugged it back in to find it did nothing, no light, no flashing, nothing. when i plug it into the PC it makes the standard noise windows machines make but the head marker does zilch
any help would be appreciated
lucas

admin

Hi @shipmcshipface,

1. Please send your order number of purchasing NOLO and serial number on the product box that starts with letters LY to support@nolovr.com.

2. Please check the status of headset marker in Windows OS - 

    Step 1. Open Windows Device Manager > Find 'Human Interface Devices' category.

    Step 2. Plug in the headset marker to PC (one device at a time, do not have multiple devices plugged in at the same time), and in this category, please check if there is - either a [USB input device] or [HID-compliant device (for Win 7)/HID-compliant Barcode Scanner (for Win 10)] or both - adding in corresponding to the plug-in of the device. 

3. Has the NOLO kit worked before? 

shipmcshipface

1. I backed this on kick starter and i cant find the order number, i do however have the sn, LY04817060201303
2. when i plug in the headmarker, nothing under HID changes, there is a hid compliant vendor defined device but this stays there regardless of the headmarker being plugged in or not
3. yes, i had set up the nolo kit and it was working, although now thinking about it the head tracking was always dodgy
thanks for the quick response

admin

Thank you for your reply.

Just to make sure - did the list under USB Input Device change after headset marker plugged in?

If there is not any [USB Input device] or [HID-compliant device] adding in corresponding to the plug-in of the headset marker, the headset marker will need maintenance. Please shoot us an email to support@nolovr.com for details. 

Besides,
i. What OS do you use? (please include 32 or 64 bit)
ii. Please let us know the LED status on other devices when powered-on (i.e. base station and controllers), especially for base station, please include LED status on top, lights from front panel and vibration status. 

shipmcshipface

all other devices show a solid green light, and looks as if ill have to shoot you guys an email as nothing changes under usb input
thanks for your help