plugged in my head marker today it blinked orange for a minute before i took it out then plugged it back in to find it did nothing, no light, no flashing, nothing. when i plug it into the PC it makes the standard noise windows machines make but the head marker does zilch
any help would be appreciated
lucas
Comments
1. Please send your order number of purchasing NOLO and serial number on the product box that starts with letters LY to support@nolovr.com.
3. Has the NOLO kit worked before?
2. when i plug in the headmarker, nothing under HID changes, there is a hid compliant vendor defined device but this stays there regardless of the headmarker being plugged in or not
3. yes, i had set up the nolo kit and it was working, although now thinking about it the head tracking was always dodgy
thanks for the quick response
Just to make sure - did the list under USB Input Device change after headset marker plugged in?
If there is not any [USB Input device] or [HID-compliant device] adding in corresponding to the plug-in of the headset marker, the headset marker will need maintenance. Please shoot us an email to support@nolovr.com for details.
Besides,
i. What OS do you use? (please include 32 or 64 bit)
ii. Please let us know the LED status on other devices when powered-on (i.e. base station and controllers), especially for base station, please include LED status on top, lights from front panel and vibration status.
thanks for your help