Controller stopped working

edited November 20 in Support
One of my controllers doesn't work anymore, set is 5 months old. It happened when i tried to turn it off while it was connected to charge cable so no physical damage. Controller doesn't turn on or off and for 12 hours now LED indicator stays on like it is charging even though it's not plugged to charger.  i'm using it with Pimax 4K. What can be done to fix this?

Comments

  • Fixed! Power LED finally turned off as battery got fully drained and after that i was able to just turn it on normally. Looks like it got stuck somewhere between powering on and off.
  • @ziher Hi, thanks for your message. We didn't encounter the similar case before. Sorry for your experience. We have passed this issue to our dev team and they will check specifically for our products. 
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