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After firmware update, controller looks front

hettahetta
edited December 2018 in Support
I've been using nolovr well while writing ivry
After updating firmware to nolo home
The controller is strange

 controller moves only in the direction of the base station
I want to get help.

I love ivry it very good 

nolo suc..k

Comments

  • adminadmin
    Hi, thanks for your message. Could you please email us at support@nolovr.com with your Forum ID and the serial number shows on the product box starts with LY word. We would like to book a remote session for you to downgrade the firmware. 
  • TheDeaXTheDeaX
    @admin ;correcting the drift controller also got the worst result
  • JareckJareck
    So I have the same problem.
    And after firmware update I lost my base station. It looks only grey coloured in Steam VR.
    And I see 4 controllers instead of 2. What the hell?
    I update firmware fron 2.1 to 2.2 head sensor, from 2.2 to 2.3 controllers, and the base station is on 2.2 firmware  and the is no up to date.
    I update it from nolo home. Help, what I must t do to fix this?
  • JareckJareck
    How can I downgrade firmware?

  • JareckJareck
    edited December 2018
    My HMD Pimax 4k + NOLO VR + STEAM VR
  • TheDeaXTheDeaX
    @admin
    I have dfu files, how to flash it for controllers and head marker?
  • hettahetta
    When I send an e-mail to the nolo team, it helps me with remote control, so I fixed the my nolo.
  • adminadmin
    @Jareck Thanks for your message. We received your email and would like to book a remote session for you. 
  • adminadmin
    edited December 2018
    @TheDeaX Hi, do you mean the firmware update? Just send an email to support@nolovr.com. We will book a remote session for you.

  • JareckJareck
    edited December 2018
    Yes the firmware for head marker and controllers. 
  • adminadmin
    @Jareck Thanks for your reply. We have received your email and replied to you.
  • waffeinswaffeins
    can any of you help me get the software to downgrade head tracker and base station firmware? i all ready have the software for the controller.
  • waffeinswaffeins
    the support said they will help me on Wednesday :(
  • adminadmin
    @waffeins Hi, we tried to connect to your TeamViewer today (Wed) But it shows that you didn't run it on your pc. We also emailed you, please reply to our email with another timeslot. 
  • lgrittonlgritton
    I think I have the same problem ...base station no longer shows up and the controllers have no motion movment stuck in a forward facing position.... Please help me !!
  • adminadmin
    @lgritton hi, what headset are u using now? Could you email us support@nolovr.com
  • lgrittonlgritton
    I have tried the psvr headset and gearvr ... same problem using both... And I have tried emailing the support and heard nothing back
  • adminadmin
    lgritton could you send again to the email, so that we can book a remote session, because we checked and didn't find the email
  • lgrittonlgritton
    Do I use my normal email address?

  • lgrittonlgritton
    Email sent 
  • adminadmin
    @Of course, because remote session need your teamviwer's account and password, its more private
  • lgrittonlgritton
    what is teamviwer's ?
  • HanRangHanRang
    edited January 18
    how to downgrade nolo? 
  • adminadmin
    @Igritton Teamviewer is a remote software. You can just google it and download it. 
  • adminadmin
    @HanRang Please send us your preferred time slot between 10:00-18:00 UTC+8 Mon-Fri with your Teamviewer ID and password to support@nolovr.com. 
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