I have sent an email to nolo support with my Teamviewer ID and password about an hour ago. In the meantime I tried to update the firmware myself. The problem is that the base station firmware update keeps failing (as far as I can tell this happens because Windows constantly tries to detect the USB device that is connected but doesn't have a valid driver). As long as it is connected the base station has an orange light that keeps blinking - I can always restart the update process but it always fails sooner or later (depending on when Windows tries to re-detect the device I guess). I have tried multiple USB cables and ports. Any advice?