Base station stays red and keeps vibrating

edited July 3 in Support
Hi, I just got a Nolo set and I'm having trouble setting it correctly. The controllers and the marker seem to be paired, but the base keeps vibrating, at times briefly changing to green for a split second and then going back to red.
What should I do? Nolo Assistant recognizes all the devices.
Thank you for your help

Comments

  • @purplellie Hi, we received your email and replied to you. There is a motor inside the base station, so it should be always vibrating. :) Please try to place the base station on a stable surface to make sure the motor inside is stable. Then the LED will turn to GREEN. 
  • Yes I received it, thanks. I wasn't sure what was the best way to contact you so I tried to ask both on email and forum before getting a reply.
    Thank you for your help
  • @purplellie Hi, no problem. You're welcome to contact us here or support@nolovr.com or facebook. 
  • for me keep vibrating and the led in front side of base station can't turn on.
    I try to update firmware from nolo home but the software doesn't recognize the base station, is connected with a single micro usb cable directly in an usb port of my pc.
  • @vox4588 Hi, we received your email and we will flash the firmware for you to check whether we can fix this bricked device. 
  • thanks, we have scheduled from our support a remote session at at 17:00 UTC+8 28th Aug.

    Thanks for support! your product is amazing!
  • @vox4588 You're welcome. We will contact you then. 
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!