Buttons in Steam VR doesn't works.

i have a issue, buttons in Steam VR and games doesn't works (on controllers) but on visualization from Nolo it's working fine.
How to fix that bug?


  • Hi @popos1, please make sure that NOLO Assistant is the latest version 1.1.14. 

    And please let us know your HMD model and version of VR-related software you are using (such as SteamVR, NOLO Assistant, streaming software Riftcat, Trinus...)

  • I am having this exact same issue. I just got a new kit for a controller failure. I now set everything up and the buttons do not work in steam. They seem to work in visualizer. all things are the most recent firmware on all parts. i have no idea how to find the hmd model, but i am using trinus psvr. this is a little upsetting that these are the second controller issues ive ran into. 
  • Hi @Ginty22, have replied the email, please check the mailbox!
  • edited August 15
    I have the same issue.
    Where can i see the version of NOLO assistant?
    I just buy NOLOVR and I would like to use it in combination with pimax4k.
    On my system (windows 10) i installed the latest version of piplay and SteamVR. While the tracking function of the helmet and the controllers work fine,  controller's button doesn'work. I see on the screen the simulation of the movment of the trigger and the other buttons but nothing happened. The software (like google earth vr) doesn't work and also the steam desktop or steamvr virtual room and all the other software which use the controller's buttons.  
    Could anyone indicate me how to fix the problem?
    Thank you in advance to all
  • Hi @mdsuper80, please download latest NOLO Assistant and check device behavior in the Visualizer. 


    Please do not run NOLO Assistant and Piplay at the same time otherwise it may cause wrong behavior of the devices. 
  • edited August 16
    I download and immediately try nolo assistant and seems all work well. When i press the buttons the test program show me the correct actions. But looking at the station base i see the led on top flashing red and green after the pairing procedure. I switch off and on the base station several times but the led still flashing red and green. The guide said that the station has an hardware error. Is it correct? and if the answer is yes, is there any procedure to fix the problem? or  have I to return the product to the retailer? 
    if the base station fail why the nolo assistant and piplay do not see the problem? 
    Please help me. I'm going crazy

    Thank you
  • i am forgot to say that steamvr still do not recognize the buttons but only the movment
  • @mdsuper80, Would you let us know the order number of purchasing NOLO and serial number on the product box that starts with letters LY. 

    Has the base station worked before - since when it started flashing red and green?

    Thank you 
  • At the moment i cannot see the serial number because i am out of my house, for the second question, when i have pairing the devices i have not noted the led status on the base station but only those green in the controllers, but i assume that the base station led was flashing red and green. In any case the first pairing was made two days ago and I almost immediately noted the led flashing. I will report about the requested number soon
    Thank you
    Best regards
  • i report the serial number requested LY04818051630102 . The purchase was made through Amazon to the retailer NOLO HOME the 7 august 2018
  • the order number is 406-0053205-9989149
  • Thanks for reply,
    @admin the problem is, when im pressing the play buton in riftcat the nolo assistant is crashing:

  • edited August 20
    @mdsuper80, our sales team has contacted you earlier, please check the mailbox! 

    @popos1, we have forwarded the error message to our tech team, and will get back to you once we've got any replies from them. 
  • @popos1, The error log showed that something from Riftcat side had crashed. Please reinstall Riftcat and VRidge and then check if NOLO Assistant can be launched.  
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!