Base Station Turns on but doesn't Track

Comments

• admin

  September 30

  Hi Speeder, could you please let us know the LED status of powered-on base station i) LED on top, ii) lights from the front panel and iii) vibrating status? 
• Speeder

  September 30

  The power button shows green and the front lights are red, just like when I usually use it, it is vibrating as well
• Speeder

  October 2

  Excuse me for asking, but have you noticed my comment?
• Speeder

  October 5

  my controllers and such aren't even detected now...
• admin

  October 8

  Hi Speeder, sorry for the delayed response. The office was closed due to national holidays. Could you try your devices in the Visualizer under NOLO Assistant? (for how to use Visualizer, please check out: bit.ly/2E3trhN)
  
• Speeder

  October 9

  Oh ok, I just tried in the visualizer them after charging to see if that was the problem, they don't seem to be tracking or recognized, I also downloaded the nolo assistant, still nothing
• admin

  October 9

  Thanks for your update. May I check with you that if you connect your headset marker to your PC by using the USB cable? Once you connect the headset marker and your PC, it should be detected your controllers. (as your base station seems work properly)
• Speeder

  October 9

  I have plugged my headset marker in and it shows a green light, so do the controllers, yet they still aren't detected
  
• Speeder

  October 9

  ok so it just started working again after turning on ivry, and waiting a bit, seems to work fine, thanks for the help and for your time!
• admin

  October 10

  Hi Speeder, thanks for your update. Please do not hesitate to contact us if you need any other assistance.