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@Humaway Please make sure the PC and your phone are connecting to the same network. If your phone didn't show up in the NOLO HOME, it should be a network issue.
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Hi, if you want to use android phone with NOLO HOME, there's only Wi-Fi mode for the streaming service.
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Hi, thanks for your message. What mobile phone are you using?
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Hi, I'm not sure what you mean. Can you record a short video about this issue?
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Sorry, we only have the link from Chinese Alibaba. I didn't find one from the Amazon.
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@Observer Many thanks for answering the question. We must miss this question. @JackVendetta3 You are welcome to email us at support@nolovr.com. We could book a remote session for you to update or downgrade the firmware.
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@javenell Hi, we can update the firmware for you. But we don't support ceiling mode officially.
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Hi, thanks for your message. Currently, there's no 360 solution.
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You can try 2-in-1 OTG cable.
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Hi, thanks for your message. Have you tried to pair them? You can check out the pairing tutorial at https://www.nolovr.com/pairing?treeid=002_1. Also, please try to use the firmware updater under NOLO HOME to check if the firmware of all the NOLO de…
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@Dagoberto Hi, we received your message and replied to it.
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Hi, some Chinese users are using the following USB cable.
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@Oleg1266 Hi, we received your message on Facebook and replied to it.
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@maxpower Hi, it can be download here. https://www.nolovr.com/OculusKey?lang=en_US
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Hi Maxpower, thanks for your suggestion. I'll pass your message to our dev team. Follow us on Facebook and Twitter to stay up to date.
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@maxpower Hi, thanks for your update. The ceiling mode required a certain height of the roof. And also, we're not satisfied with its performance. Therefore we suspended the update of this mode.
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@maxpower Hi, thanks for your message. For the standalone VR headset, you can get a better display for the headset, Also, for the streaming service, it gets better performance than the cardboard headset.
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@LGM13 Hi, thanks for your message. Sorry for the delay. Yes, last Friday was the Mid-Autumn Festival. For the black screen, it only supports 1920x1080. And reflective surfaces will affect the performance of NOLO CV1. E.g.: Big windows, mirror, smo…
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@TotemSP2 Hi, thanks for your message. Can you please send your order number of NOLO CV1 to support@nolovr.com? (We would like to know when did you purchase your device)
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@Oleg1266 As we said in the email, if you want to purchase a new controller, just send the payment to our Paypal account, then send us an email.
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@gustoss Thanks for your update. May I know what HMD are you using?
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@gustoss Hi, thanks for your message. Have you tried to calibrate the orientation? Follow this figure, then double click the power button on each controller. Make sure the headset marker and two controllers are pointing to the base station.
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@JackS Hi, please send us your preferred time slot between 10:00-18:00 UTC+8 Mon-Fri with your Teamviewer ID and password to support@nolovr.com.
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@maxpower Hi, yes. I confirm. May I know where did you download the software which acted as a hub???
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@sealchub As for ceiling mode – we had released the demo version of ceiling mode but were not satisfied with the performance, therefore we suspended the update of this mode. If turn-around is needed during gameplay, we suggest using the 180° tur…
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@KingTodd Hi, please send us an email with your shipping address, we will calculate the shipping cost for you.
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@Oleg1266 Hi, can you send us an email in English? We cannot understand.
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@Oleg1266 Hi, can you record a short video and send it to support@nolovr.com?
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@KingTodd Hi, thanks for your update. The warranty for the replacement is still 90 days. For now, you can either send back this controller to the factory or purchase a new controller at an after-sale price.
