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@Gorbius Sorry for any inconvenience caused. If you have other questions, please feel free to let us know.
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@Gorbius Hi, could you let us know what can we do for you? Many users are satisfied with NOLO CV1. I think it may be setup issue or firmware issue and we would like to help you to solve it. I'm not sure if you're using the same email address to se…
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Hi @heavyrisem Please try to use the one-click repair function to see whether it can solve it. Please make sure that you do not open SteamVR before click the start button.
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@cyberluke Thanks for your update
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@Gorbius Hi, thanks for your inquiry. NOLO HOME only supports wireless mode.
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@cyberluke Thanks for your messages. 1. for the tracking latency, we think the setup of your devices may be wrong. Or the device is too old. Could you provide the serial number of your NOLO CV1 which shows on the product box starts with LY words?2…
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@cyberluke Hi, we received your emails. I would like to book a remote session or instant messaging way to help you. From the video, we didn't figure out the problem. And for the home button, do you mean the Menu Button or the Power button? If you d…
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@esse521 Hi, may I know if you're using the NOLO HOME app or NOLO HOME standalone version on your S9? For GearVR and Oculus Go users, they will need to obtain an Oculus Key and activate the key to obtain the standalone version of NOLO HOME.
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@bobby_ratchet Hi, we may miss your message. Did you send us an email to support@nolovr.com? For the hardware issue, we don't recommend users to fix by themselves as they may break the device.
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@pieguy56 Hi, if the LED flashing in Green and Red which means there is a hardware issue.
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Currently, NOLO CV1 only supports playing SteamVR games. Sorry for any inconvenience caused.
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@SrPomidoro Hi, 2.4GHZ is too slow for the streaming service. Please try a router with 5GHz.
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@Fjutcha Hi, the warning message can be turned off in the setting of NOLO HOME windows client.
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@SrPomidoro Hi, thanks for your reply. Are you using a 5GHz Router for the streaming?
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If you want to downgrade the firmware, please contact support@nolovr.com.
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Hi SrPomidoro, thanks for your message and your solution. May I know when you encounter the slow-motion problem, are you connecting the headset marker to your mobile phone via OTG cable or USB cable?
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Hi, the distance should be up to 5 meters.
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@Lynxu Hi, we did a remote session for you. Sorry, the set has hardware defective, please contact the seller to refund or exchange a new one for you.
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@pkerry12 As you mentioned sometimes it will happen, so sometimes it works, right?
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Hi, thanks for your message. Do you mean that the update of NOLO HOME v.1.18.26 which the software no longer recognized your devices? So you cannot play the SteamVR game anymore? If you update the firmware, yes we need to do a remote session to flas…
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@pkerry12 Do you mean that after step 4, when you put on the headset, there's no picture in the headset? or do you mean if you keep the headset on, the picture will be shown?
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Hi, thanks for your message. Can you take a photo of the Base station? We would like to check if the front two lights are lit up. Also, please make sure all of the LED indicators of NOLO devices are solid green.
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@pkerry12 During the setup, did the headset always on? If not, please try to stick a little paper on the sensor between two eyes. It will stop the screen shut down.
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@pkerry12 Hi, we don't support ceiling mode officially.
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@pkerry12 Hi, thanks for your message. We're also using LIV for recording MR video. But from our side, there's no problem. Are you start the LIV and NOLO HOME with the correct order? 1. Use NOLO HOME to start the streaming service. 2. Start LIV an…
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@pkerry12 Hi, thanks for your update.
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@pkerry12 If you're using iVRy, we cannot fix the problem. It's not our software. You can try to use NOLO HOME as the streaming software to play steamVR games by PSVR.
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@pkerry12 Hi, we can do the remote session for you. Please send us an email to support@nolovr.com with your preferred time slot between 10:00-18:00 UTC+8 Mon-Fri. Please note:1st May to 5th May is the public holiday.
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@bh070512 Thanks for your message. We can do a remote session to flash the firmware for you. Please send us your preferred time slot between 10:00-18:00 UTC+8 Mon-Fri to support@nolovr.com. We need to book you in advance. Please note: 1st May to 5t…
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Hi, just a long cable which can transfer data that will be fine.
