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  • Hi @PablosPicasso, Would you please download and install the NOLO Tetris from NOLO HOME and try in mobile VR mode, at the location where you played with the 4.8m extender. Please also let us know the behavior of the devices and the distance from …
    in USB extender Comment by admin 3:51AM
  • Hi @SpAiK, Thank you for your feedback. It's on the list. Meanwhile, you may play with Riftcat Beta 2.1.5 version - i) tethered mode with "Phone sensors only" selected for tracking option; or ii) wireless mode with "Phone orientation and FreeTrac…
  • Hi @franzbischoff, Would you please elaborate the point you mentioned in the thread and send it to developer@nolovr.com, so we could get a better understanding on the details of your thoughts. Thank you. 
  • Hi @djelinek,  Thank you for your effort and information. Please find the recommended play area setup for NOLO in the following (could also be found from our FAQ section on the NOLO website - https://www.nolovr.com/faq).  Q: What would be t…
  • Would you please try the moves in another environment - if possible, you may change to play in another room with the game 'Alien Attack'. If changing to another room is not practical, please move to different spots in the room - as the behavior fr…
  • Hi @djelinek, Thank you for your feedback. We have forwarded the issue to our dev team and will look into it soon. We will keep you updated with the latest information. 
  • Hi @Nicolo , Thank you for the files. For the tutorial link, please find the one without the dot or space at the end which resulted in the wrong direction of the webpage.  https://www.nolovr.com/ocdk2 Please make sure to have completed the full s…
  • Hi @starmapking,  Thank you for your feedback. Would you please let us know the model of your headset?  Thank you. 
  • Hi @Nicolo, Thank you for the footage. The previously mentioned link is - https://www.nolovr.com/ocdk2   For the controller issue, would you please try the moves in the Visualizer from NOLO driver and see the behavior of the devices - pl…
  • Hi @PablosPicasso,  For troubleshooting, please first try in Normal mode (front-facing) and examine whether there is any issues - you may try the moves in the Visualizer from NOLO driver and see the behaviors of the devices;  If the devices workin…
  • Hi @mysusu, Please make sure - i) the version of TrinusPSVR is the latest, and ii) follow the PSVR tutorial for a complete setup. Tutorial link - https://www.nolovr.com/psvr. Thank you. 
  • As for controller shifted in SteamVR, would you please provide more details on the behavior (such as shoot a short video and send to support@nolovr.com). Please refer to the Oculus DK2 tutorial for detailed setup - https://www.nolovr.com/ocdk2.&…
  • Hi @Nicolo, Regarding playing Oculus Home with NOLO, the Oculus games would not be supported at the moment. However, they would be able to get running with later version of NOLO desktop software (other necessary software will also be needed such a…
  • Hi @dlgonzo, Firstly, please turn on all NOLO devices and plug in ONLY the headset marker to PC. We would like to make sure - i) the LED on each NOLO device, ii) the status of the connection status from NOLO driver and iii) the performance of the …
  • Hi @rod37373, Would you please let us know your order number and the serial number on the product box that starts with letters LY to support@nolovr.com.  Would you provide some more details on the issue; and since when it occurred, has the NOLO dev…
  • Hi @Nicolo, Please make sure the devices have been charged; Also, have you updated the firmware? If so, please send the 'FirmwareUpdatelog.txt' to support@nolovr.com, it is under '\Documents\NOLOVR'. Thank you. 
  • Hi @Pigney, Would you please send us your order number and serial number on the product box that starts with letters LY to support@nolovr.com or via Direct Message? Thank you. 
  • Hi @Pigney, Thank you for your feedback. The issue has been processed by our manufacturing facility already. We are also making adjustment to the hardware manufacturing. There will be improvement on the material of the upcoming batch of the product.…
  • For users having similar issues with the devices, please send the 'FirmwareUpdatelog.txt' to support@nolovr.com, it is under \Documents\NOLOVR folder. Thanks! 
  • Hi @steve1712, Thank you for the feedback. In order to troubleshoot the issue,  a. Would it be possible for you to shoot a short video of the powered-on base station, including i) the LED on top, ii) the front panel, iii) the vibration, to support@…
  • Hello @delevero,   Please check below for the recommended play area setup:  i. Base station is placed at shoulder level;ii. Stand facing base station, the initial distance between base station and the player should be at least 2m (with no block in…
  • Hi @Failrunner, - For headset issue, please try to change the type of the default headset in settings. - For applications, please refer to Step 4 in Daydream tutorial on NOLO HOME. "Place your smartphone on the Daydream front panel. After the Day…
  • Hi @MinaF, Would you please check the TrinusPSVR software - it should be updated to the latest version - 0.9.2; and please make sure the YAW has been set to 0 from TrinusPSVR Advanced settings, and do not select 'Use nolo orientation'. Thanks! 
  • Hi @MadmanEpic, Do you still have the issue? The link is working properly on our side.
  • Hi @MinaF,  Would you please check the signs of the right controller in the Visualizer from Nolo driver; in the visualizer, please look for the white dot on the touchpad and see if it is responsive to your operations, if possible please shoot a sho…
  • Hi @MinaF ,  The base station would not be shown at SteamVR client. At the moment, Trinus PSVR's compatibility with Nolo has some tracking issues. We have reached out to the Trinus team regarding the issue and will keep you updated with the latest …
  • Hi @Lizaria , We have replied through e-mail, please check the mailbox. Thanks! 
  • Hi @wiesoheise, 1. How was the tracking before upgrading the base station? Please let us know the version of NOLO driver and RiftCat.2. Was the tracking inverted in X, Y or Z axis?3. Could you please check the position tracking in Visualizer?
  • Hi @tothebone , we would like to do a remote assistance via Teamviewer to troubleshoot the issue. If it works for you, please send us your preferred time slots, the teamviewer id, password to support@nolovr.com . 
  • @tothebone,  Also, when connecting a device to the PC (e.g. headset marker), normal device manager behavior would be:   - 1 USB device,  - 1 'barcode scanner' showing up under 'Human Interface Devices'.  Some of the devices may only show up as '1 U…

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