@StarCoinHero Hi, thanks for your message. NOLO doesn't use the camera to catch motion tracking. It uses PolarTraq technology. Currently, NOLO only supports one base station. And we suggest our users using hot-key which is double click the system bu…
Hi, in Dec, we will just work in working days and there's no holiday for the X' mas. Therefore, if you book for a weekday that should be fine. But the support team will fly to Las Vegas for the CES show around 30th Dec. So it's better to boo…
Hi, on the headset marker, it's not a camera. Please try to connect the headset marker to your PC by using the 1m usb cable. And try some movements in the visualizer under NOLO HOME. If it works fine, then the hardware is not problem.
Hi, please send us your preferred time slot between 10:00-18:00 UTC+8 Mo-Fri with your Teamviewer ID and password. Please also send us the serial number of the NOLO CV1 product box that starts with LY words.
@thehighnotes Hi, you're welcome to email us at email@example.com.
Currently, oculus sensor+controllers are not compatible with NOLO HOME. But we find some full-body users are using Oculus Rift+NOLO CV1 for FBT solution.
Thanks for your reply.
Are you using 7.0 or above Android system on your smartphone? Just a quick check that you downloaded at http://download.nolovr.com/download/NOLO_home_m.html
The router should be ok for streaming service, but we cannot…
@ryry2nd Hi, thanks for your message.
May I know if you have disabled the Windows firewall and closed the anti-virus program? What error message shows from the SteamVR?
Also, what graphic card are you using?
@elgeekphoenix Ok. If you're using the latest version of NOLO HOME, if you connect NOLO device to your PC by USB cable, then move your cursor to the icon of the device, it will show you the firmware version.
@Observer Many thanks for answering the question. We must miss this question.
@JackVendetta3 You are welcome to email us at firstname.lastname@example.org. We could book a remote session for you to update or downgrade the firmware.
Hi, thanks for your message.
Have you tried to pair them? You can check out the pairing tutorial at https://www.nolovr.com/pairing?treeid=002_1.
Also, please try to use the firmware updater under NOLO HOME to check if the firmware of all the NOLO de…