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@jawad I deleted your Teamviewer ID and password in the previous post. It's dangerous to share your ID and password here! Please send to support@nolovr.com next time for your own safety.
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@jawad You need to send your Teamviewer ID and password to support@nolovr.com for your own safety. Without the Teamviewer ID and password, we cannot access to your PC.
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@jawad Hi, you need to send us your Teamviewer ID and password to support@nolovr.com for your own safety.
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@fireblade613 Hi, we received your email and replied to it. Please send us your order number of NOLO CV1 and the serial number. Also, please record a short video of this issue and send them to support@nolovr.com.
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@jawad Hi, thanks for your message. Please send us your preferred time slot between 10:00-18:00 UTC+8 Mon-Fri with your Teamviewer ID and password to support@nolovr.com. We need to book you in advance.
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@DaemoNPro Hi, thanks for your message. Please send us your preferred time slot between 10:00-18:00 UTC+8 Mon-Fri with your Teamviewer ID and password to support@nolovr.com. We need to book you in advance.
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@Vasauki Please send us your preferred time slot between 10:00-18:00 UTC+8 Mon-Fri with your Teamviewer ID and password to support@nolovr.com. We need to book you in advance.
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@SanDisky Hi, we can do a remote session for you to refresh the firmware to disable auto-shutdown version. Please send us your preferred time slot between 10:00-18:00 UTC+8 Mon-Fri with your Teamviewer ID and password to support@nolovr.com. For the…
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@CMM Thanks for sharing this info with everyone.
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@Ryuga_Hideki @jawad Please send us your preferred time slot between 10:00-18:00 UTC+8 Mon-Fri with your Teamviewer ID and password to support@nolovr.com. We need to book you in advance.
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@tc2982 Hi, thanks for your message. As for ceiling mode – we had released the demo version of ceiling mode but were not satisfied with the performance, therefore we suspended the update of this mode. If turn-around is needed during gameplay, we sug…
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@mistcruise Hi, thanks for your message. We can do a remote session to refresh the firmware. Please send us your preferred time slot between 10:00-18:00 UTC+8 Mon-Fri with your Teamviewer ID and password to support@nolovr.com.
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@Degrease78 Hi, we can do a remote session to refresh the firmware to disable auto-shutdown version. Please send us your perferred time slot between 10:00-18:00 UTC+8 Mon-Fri with your Teamviewer ID and password. We will reply to your email and conf…
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@guillerodriguezv Hi, we received and replied to your message. But we need to book you in advance. You can send us your time zone, and we will calculate the suitable time slot for you.
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@tc2982 after you set it up, there will be no change in the NOLO HOME. But you can actually use the ceiling mode function.
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@CMM Thanks for your update. I'll pass your message to our dev team for testing.
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@CMM Hi, thanks for your message. NOLO HOME should recognize the Steam installation whether the drive letter is C:\ or not. Can you try to restart your computer to see if it solved?
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@TheDeaX Thanks for your update. I'm a little confused about the gray screen. Are you able to record it in a video? I may consider it's a Pimax problem. As we only transfer the position and rotation data to them, there's nothing about with display. …
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@TheDeaX what HMD are you using? (If I remember right, Pimax or PSVR?) are you using the latest firmware with the latest version of NOLO HOME? Also, are you using the 4m USB cable which contains in the NOLO product box?
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@Erikscout Hi, did you update the firmware of NOLO CV1?
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@iVRy We will send you an updated SDK today.
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@Erikscout Hi, thanks for your message. May I know what HMD are you using?
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@guillerodriguezv Hi, don't worry. We would like to do a remote session for you to refresh the firmware. Please send us your preferred time slot between 10:00-18:00 UTC+8 Mon-Fri with your Teamviewer ID and password to support@nolovr.com. Please als…
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@xgold21 Hi, are you available to do it at 10:30 UTC+8 16th April? If so, please confirm by sending us an email to support@nolovr.com.
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@sarikara1 Hi, can you send us your shipping address to support@nolovr.com? We will check the shipping cost for you.
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@heavyrisem Hi, thanks for your update. May I check with you that if you choose the "Phone sensors only" for the tracking source?
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@sarikara1 You can ship back the defective controller for maintenance. Customers will be guaranteed maintenance but will be required to pay for round trip shipping costs and maintenance costs. Also, you can purchase a new controller after-sales pri…
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@minho Don't worry. Can you charge the base station for at least one hour then record a short video about turn it on and send it to support@nolovr.com? When you try to turn it on, you don't need to press the pair button which is at the back of the b…
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@Observer Thanks for your update. Yes, we found out this bug. The touchpad cannot be tested in the Visualizer. We will fix it soon.
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@Altamira Please close the user guide. And if not, then can you try to uninstall then install the NOLO HOME again?
