@mdsuper80, our sales team has contacted you earlier, please check the mailbox!
@popos1, we have forwarded the error message to our tech team, and will get back to you once we've got any replies from them.
@nandox7, Regarding reaching items, please make sure that height calibration and controller orientation calibration have been completed successfully.
tracking is wrong in SteamVR home, please go through height calibration
① Place the headset…
@mdsuper80, Would you let us know the order number of purchasing NOLO and serial number on the product box that starts with letters LY.
Has the base station worked before - since when it started flashing red and green?
Hi @mdsuper80, please download latest NOLO Assistant and check device behavior in the Visualizer.
Please do not run NOLO Assistant and Piplay at the same time otherwise it may cause wrong…
@nandox7, two side buttons are detected as one.
Please make sure you have NOLO Assistant v1.1.14 running (which replaces the old NOLO driver), and please let us know your HMD, Windows OS (including 32 or 64 bit) and version of VR-related software …
Hi @popos1, please make sure that NOLO Assistant is the latest version 1.1.14.
And please let us know your HMD model and version of VR-related software you are using (such as SteamVR, NOLO Assistant, streaming software Riftcat, Trinus...)
@salo2k4, thank you for the feedback!
@Dragar, would you let us know how did it go? If it still got error, we'd like to arrange a remote session via TeamViewer. If it works for you, please let us know your preferred time slots (on weekdays) by sen…
Sorry about the controller issues.
We'll send you a new unit of controller as soon as possible.
As for tracking issue, please let us know -
a. LED status of powered-on NOLO devices, especially for base station please include LE…
To troubleshoot this issue, we'd like to arrange a remote session via TeamViewer. If it works for you, please let us know your preferred time slots (on weekdays) by sending the information to email@example.com. Thank you!
Thank you for your reply.
Just to make sure - did the list under USB Input Device change after headset marker plugged in?
If there is not any [USB Input device] or [HID-compliant device] adding in corresponding to the plug-in of the headset marke…
1. Please send your order number of purchasing NOLO and serial number on the product box that starts with letters LY to firstname.lastname@example.org.
2. Please check the status of headset marker in Windows OS - Step 1. Open Windows D…
Thank you Aesthina. Please try in the Visualizer from NOLO Assistant and mobile VR play.
For mobile VR, the cardboard size would not really matter. Please let us know the device behaviors shown on the phone screen that would be alright.
For controller orientation - please check the behavior in Visualizer from NOLO Assistant. As it is most likely caused by environment interference.
If there's still issue in the Visualizer, please then download and install NOLO HOME a…
For sure please shoot an email to email@example.com and let us know it's from you
As for upside-down tracking issue, it's caused by environment interference - would you please change to a spacious environment (eg. another room) and…
For controllers shutting down - could you please send us your email address so we can send files to you.
For orientation - please try the following Q&A steps (it could also be found in our FAQ session from official site).
Thanks for your feedback! Please let us know serial number on the product box that starts with letters LY.
We'd also like to make sure - how are the devices going right now?
Please let us know -
a. LED status of powered-on NOLO d…
Thank you for the information, please run NOLO Assistant and quit NOLO driver.
Also please let us know -
a. LED status on each powered-on NOLO device, especially for base station please include i) LED status, ii) lights from front panel and iii) i…