admin

About

Username
admin
Joined
Visits
645
Last Active
Roles
Administrator

Comments

  • Hi @PablosPicasso, Would you please download and install the NOLO Tetris from NOLO HOME and try in mobile VR mode, at the location where you played with the 4.8m extender. Please also let us know the behavior of the devices and the distance from …
    in USB extender Comment by admin 3:51AM
  • Hi @SpAiK, Thank you for your feedback. It's on the list. Meanwhile, you may play with Riftcat Beta 2.1.5 version - i) tethered mode with "Phone sensors only" selected for tracking option; or ii) wireless mode with "Phone orientation and FreeTrac…
    in Nolo compatibility with latest SteamVR Comment by admin April 20
  • Hi @franzbischoff, Would you please elaborate the point you mentioned in the thread and send it to developer@nolovr.com, so we could get a better understanding on the details of your thoughts. Thank you. 
    in Nolo control to Mouse Comment by admin April 17
  • Hi @djelinek,  Thank you for your effort and information. Please find the recommended play area setup for NOLO in the following (could also be found from our FAQ section on the NOLO website - https://www.nolovr.com/faq).  Q: What would be t…
    in Controllers tracking problem in Android SDK Comment by admin April 17
  • Would you please try the moves in another environment - if possible, you may change to play in another room with the game 'Alien Attack'. If changing to another room is not practical, please move to different spots in the room - as the behavior fr…
    in Controllers tracking problem in Android SDK Comment by admin April 16
  • Hi @djelinek, Thank you for your feedback. We have forwarded the issue to our dev team and will look into it soon. We will keep you updated with the latest information. 
    in Controllers tracking problem in Android SDK Comment by admin April 16
  • Hi @Nicolo , Thank you for the files. For the tutorial link, please find the one without the dot or space at the end which resulted in the wrong direction of the webpage.  https://www.nolovr.com/ocdk2 Please make sure to have completed the full s…
    in Controller position in Steam Comment by admin April 10
  • Hi @starmapking,  Thank you for your feedback. Would you please let us know the model of your headset?  Thank you. 
    in Suggestions for improvement. Comment by admin April 8
  • Hi @Nicolo, Thank you for the footage. The previously mentioned link is - https://www.nolovr.com/ocdk2   For the controller issue, would you please try the moves in the Visualizer from NOLO driver and see the behavior of the devices - pl…
    in Controller position in Steam Comment by admin April 8
  • Hi @PablosPicasso,  For troubleshooting, please first try in Normal mode (front-facing) and examine whether there is any issues - you may try the moves in the Visualizer from NOLO driver and see the behaviors of the devices;  If the devices workin…
    in Ceiling mount issue Comment by admin April 8
  • Hi @mysusu, Please make sure - i) the version of TrinusPSVR is the latest, and ii) follow the PSVR tutorial for a complete setup. Tutorial link - https://www.nolovr.com/psvr. Thank you. 
    in Controller far from my body in steamVR Comment by admin April 2
  • As for controller shifted in SteamVR, would you please provide more details on the behavior (such as shoot a short video and send to support@nolovr.com). Please refer to the Oculus DK2 tutorial for detailed setup - https://www.nolovr.com/ocdk2.&…
    in Controller position in Steam Comment by admin March 30
  • Hi @Nicolo, Regarding playing Oculus Home with NOLO, the Oculus games would not be supported at the moment. However, they would be able to get running with later version of NOLO desktop software (other necessary software will also be needed such a…
    in Controller position in Steam Comment by admin March 30
  • Hi @dlgonzo, Firstly, please turn on all NOLO devices and plug in ONLY the headset marker to PC. We would like to make sure - i) the LED on each NOLO device, ii) the status of the connection status from NOLO driver and iii) the performance of the …
    in SteamVR States Nolo Controllers are connected but not tracking Comment by admin March 27
  • Hi @rod37373, Would you please let us know your order number and the serial number on the product box that starts with letters LY to support@nolovr.com.  Would you provide some more details on the issue; and since when it occurred, has the NOLO dev…
    in No connection at all. Did I got a faulty device? Comment by admin March 26
  • Hi @Nicolo, Please make sure the devices have been charged; Also, have you updated the firmware? If so, please send the 'FirmwareUpdatelog.txt' to support@nolovr.com, it is under '\Documents\NOLOVR'. Thank you. 
    in Strange reaction of a controller Comment by admin March 12
  • Hi @Pigney, Would you please send us your order number and serial number on the product box that starts with letters LY to support@nolovr.com or via Direct Message? Thank you. 
    in Nolo VR controller broke FROM MANUFACTURING PROBLEMS! Comment by admin March 12
  • Hi @Pigney, Thank you for your feedback. The issue has been processed by our manufacturing facility already. We are also making adjustment to the hardware manufacturing. There will be improvement on the material of the upcoming batch of the product.…
    in Nolo VR controller broke FROM MANUFACTURING PROBLEMS! Comment by admin March 9
  • For users having similar issues with the devices, please send the 'FirmwareUpdatelog.txt' to support@nolovr.com, it is under \Documents\NOLOVR folder. Thanks! 
    in orange light in HMD and no connection Comment by admin March 1
  • Hi @steve1712, Thank you for the feedback. In order to troubleshoot the issue,  a. Would it be possible for you to shoot a short video of the powered-on base station, including i) the LED on top, ii) the front panel, iii) the vibration, to support@…
    in tracking does not work Comment by admin February 27
  • Hello @delevero,   Please check below for the recommended play area setup:  i. Base station is placed at shoulder level;ii. Stand facing base station, the initial distance between base station and the player should be at least 2m (with no block in…
    in Vive base station conflict with nolo possition Comment by admin February 22
  • Hi @Failrunner, - For headset issue, please try to change the type of the default headset in settings. - For applications, please refer to Step 4 in Daydream tutorial on NOLO HOME. "Place your smartphone on the Daydream front panel. After the Day…
    in Nolo Home beta released! I recommend playing Alien Attack. Comment by admin February 7
  • Hi @MinaF, Would you please check the TrinusPSVR software - it should be updated to the latest version - 0.9.2; and please make sure the YAW has been set to 0 from TrinusPSVR Advanced settings, and do not select 'Use nolo orientation'. Thanks! 
    in PSVR with NOLO VR work incorrect direction Comment by admin February 5
  • Hi @MadmanEpic, Do you still have the issue? The link is working properly on our side.
    in NOLO HOME Beta IS HERE! Comment by admin January 31
  • Hi @MinaF,  Would you please check the signs of the right controller in the Visualizer from Nolo driver; in the visualizer, please look for the white dot on the touchpad and see if it is responsive to your operations, if possible please shoot a sho…
    in The trackpad is strange in VRChat Comment by admin January 30
  • Hi @MinaF ,  The base station would not be shown at SteamVR client. At the moment, Trinus PSVR's compatibility with Nolo has some tracking issues. We have reached out to the Trinus team regarding the issue and will keep you updated with the latest …
    in PSVR with NOLO VR work incorrect direction Comment by admin January 30
  • Hi @Lizaria , We have replied through e-mail, please check the mailbox. Thanks! 
    in Nolo version 2.0 issue Comment by admin January 24
  • Hi @wiesoheise, 1. How was the tracking before upgrading the base station? Please let us know the version of NOLO driver and RiftCat.2. Was the tracking inverted in X, Y or Z axis?3. Could you please check the position tracking in Visualizer?
    in Position tracking inverted with Riftcat Comment by admin January 17
  • Hi @tothebone , we would like to do a remote assistance via Teamviewer to troubleshoot the issue. If it works for you, please send us your preferred time slots, the teamviewer id, password to support@nolovr.com . 
    in No connection at all. Did I got a faulty device? Comment by admin January 9
  • @tothebone,  Also, when connecting a device to the PC (e.g. headset marker), normal device manager behavior would be:   - 1 USB device,  - 1 'barcode scanner' showing up under 'Human Interface Devices'.  Some of the devices may only show up as '1 U…
    in No connection at all. Did I got a faulty device? Comment by admin January 8

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register