Hi guitarmeister, there is a button at the left bottom of this page as "错误信息". Could you click that button and take a screenshot of that page and send it to us? You could also send it to our support email address as email@example.com.
Hi Mark, thanks for your reply. Could you please try to record a short video when you are trying the Visualizer?
For the better experience, the distance between the base station and the player should be at least 2m (with no block in the middle)
Hi Mark, could you try your controllers in the Visualizer under NOLO Assistant and let us know its behavior? And you could also try to calibrate the controller orientation by double click the system button while the controller facing the base statio…
Thanks for your update. May I check with you that if you connect your headset marker to your PC by using the USB cable? Once you connect the headset marker and your PC, it should be detected your controllers. (as your base station seems work properl…
Hi DeadVoxel, thanks for your message. The office was closed due to national holidays. My colleague will contact you by your registered email address. May I check with you which Nibiru HMD are you using?
Hi Speeder, sorry for the delayed response. The office was closed due to national holidays. Could you try your devices in the Visualizer under NOLO Assistant? (for how to use Visualizer, please check out: bit.ly/2E3trhN)
Hi RejemMjude, As for ceiling mode – we had released a demo version of ceiling mode but were not satisfied with the performance, therefore we suspended the update of this mode. If turn-around is needed during gameplay, we suggest using the 180° turn…
Hi meepowl, please try your controllers in Visualizer under NOLO Assistant and let us know the result.
In order to diagnose the issue, could you record a short video about the performance of NOLO Assistant, and also the constant judder and too many…
In order to diagnose the issue, could you provide the following details:
1. Which HMD are you using?
2. Did you install SteamVR client in your PC?
3. Find the folder where you installed NOLO assistant, and take a screenshot of all the fil…
Hi there, thanks for your inquiry. As the longer cable may cause a signal propagation delay to work, we suggest that you could try to add a powered USB hub. However, we still strongly recommend using the original NOLO 4m cable.
Hi @meepowl, from the description, it's likely that you're using the old NOLO Driver but not the NOLO Assistant (released early June).
As NOLO Assistant replaces the old driver, please do not use these two software at the same time or it'll cause …
@mdsuper80, our sales team has contacted you earlier, please check the mailbox!
@popos1, we have forwarded the error message to our tech team, and will get back to you once we've got any replies from them.