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  • @mdsuper80, our sales team has contacted you earlier, please check the mailbox!  @popos1, we have forwarded the error message to our tech team, and will get back to you once we've got any replies from them. 
    in Buttons in Steam VR doesn't works. Comment by admin 3:51AM
  • @nandox7, Regarding reaching items, please make sure that height calibration and controller orientation calibration have been completed successfully. If tracking is wrong in SteamVR home, please go through height calibration ① Place the headset…
    in Arizona Sunshine Comment by admin August 17
  • Hi @yannoid, The OSIG file is in Internal Storage > noloDownload folder. 
    in OSIG File missing on GearVR with Nolo Home Comment by admin August 17
  • @mdsuper80, Would you let us know the order number of purchasing NOLO and serial number on the product box that starts with letters LY.  Has the base station worked before - since when it started flashing red and green? Thank you 
    in Buttons in Steam VR doesn't works. Comment by admin August 17
  • Hi @mdsuper80, please download latest NOLO Assistant and check device behavior in the Visualizer.  http://download.nolovr.com/download/noloassistant.html     Please do not run NOLO Assistant and Piplay at the same time otherwise it may cause wrong…
    in Buttons in Steam VR doesn't works. Comment by admin August 16
  • @nandox7, two side buttons are detected as one.  Please make sure you have NOLO Assistant v1.1.14 running (which replaces the old NOLO driver), and please let us know your HMD, Windows OS (including 32 or 64 bit) and version of VR-related software …
    in Arizona Sunshine Comment by admin August 15
  • Hi @Ginty22, have replied the email, please check the mailbox!
    in Buttons in Steam VR doesn't works. Comment by admin August 15
  • @nandox7, could you try using trigger on controller to pick? 
    in Arizona Sunshine Comment by admin August 14
  • Hi @popos1, please make sure that NOLO Assistant is the latest version 1.1.14.  And please let us know your HMD model and version of VR-related software you are using (such as SteamVR, NOLO Assistant, streaming software Riftcat, Trinus...)
    in Buttons in Steam VR doesn't works. Comment by admin August 14
  • @salo2k4, thank you for the feedback!  @Dragar, would you let us know how did it go? If it still got error, we'd like to arrange a remote session via TeamViewer. If it works for you, please let us know your preferred time slots (on weekdays) by sen…
    in Nolo assistant Error Comment by admin August 13
  • Hi @mouedarbi,  We have forwarded the info to our dev team, thank you! 
    in Website in Chineese Comment by admin August 13
  • Hi @Externet,  We have sent you an email, please check the mailbox! Thank you.  
    in "Instable" replacement controller broke after 2 months Comment by admin August 9
  • Hi @Externet,  Sorry about the controller issues.  We'll send you a new unit of controller as soon as possible.  As for tracking issue, please let us know -  a. LED status of powered-on NOLO devices, especially for base station please include LE…
    in "Instable" replacement controller broke after 2 months Comment by admin August 6
  • Hi @Dragar, To troubleshoot this issue, we'd like to arrange a remote session via TeamViewer. If it works for you, please let us know your preferred time slots (on weekdays) by sending the information to support@nolovr.com. Thank you! 
    in Nolo assistant Error Comment by admin August 3
  • Hi @SpAiK,  The teleport feature needs the scenario to have colider in it. Please create a plane on the floor in a scenario, then it'd be able to teleport on the plane. 
    in Teleport example scene/script not working? Comment by admin August 3
  • Hi @salo2k4, @Dragar, We've forwarded the issue to our tech team and will get back to you once there's any news. Sorry about the inconvenience.
    in Nolo assistant Error Comment by admin July 26
  • Thank you for your reply. Just to make sure - did the list under USB Input Device change after headset marker plugged in? If there is not any [USB Input device] or [HID-compliant device] adding in corresponding to the plug-in of the headset marke…
    in headmarker is dead Comment by admin July 18
  • Hi @shipmcshipface, 1. Please send your order number of purchasing NOLO and serial number on the product box that starts with letters LY to support@nolovr.com. 2. Please check the status of headset marker in Windows OS -     Step 1. Open Windows D…
    in headmarker is dead Comment by admin July 17
  • Hi @ginty22,  Could you send the order number of purchasing NOLO and the serial number on the product box that starts with letters LY to support@nolovr.com. Thank you. 
    in Touch pads become inactive at random times when in use. Comment by admin July 17
  • Thank you Aesthina. Please try in the Visualizer from NOLO Assistant and mobile VR play.  For mobile VR, the cardboard size would not really matter. Please let us know the device behaviors shown on the phone screen that would be alright. 
    in Base station not turning on + other issues. Comment by admin July 12
  • Hi Aesthina, For controller orientation - please check the behavior in Visualizer from NOLO Assistant. As it is most likely caused by environment interference.  If there's still issue in the Visualizer, please then download and install NOLO HOME a…
    in Base station not turning on + other issues. Comment by admin July 11
  • Hi Aesthina, For sure please shoot an email to support@nolovr.com and let us know it's from you   As for upside-down tracking issue, it's caused by environment interference - would you please change to a spacious environment (eg. another room) and…
    in Base station not turning on + other issues. Comment by admin July 11
  • Hi Aesthina,  For controllers shutting down - could you please send us your email address so we can send files to you.  For orientation - please try the following Q&A steps (it could also be found in our FAQ session from official site).  Also…
    in Base station not turning on + other issues. Comment by admin July 10
  • Hi @Aesthina, Thanks for your feedback! Please let us know serial number on the product box that starts with letters LY.  We'd also like to make sure - how are the devices going right now?  Please let us know -  a. LED status of powered-on NOLO d…
    in Base station not turning on + other issues. Comment by admin July 9
  • Thank you for the information, please run NOLO Assistant and quit NOLO driver. Also please let us know -  a. LED status on each powered-on NOLO device, especially for base station please include i) LED status, ii) lights from front panel and iii) i…
    in nolo dk2 Comment by admin July 4
  • Hi @ravon4455!  Have you got DK2 up and running with NOLO following the tutorial? 
    in nolo dk2 Comment by admin July 3
  • Hey @shiishii  Thanks for the feedback! We've replied to your email - please check the mailbox! 
    in How to improve the NoloVr Comment by admin July 3
  • FINAL BOARD - Till 7pm July 1 PDT Thank you guys for participating in the challenge! Prizes go to Mike Rappold, 龙丶城, Chad Lawson and Heaven Mantanic! 
    in Global Beat Saber Challenge - Start the play! Comment by admin July 2
  • Sure, please keep the 'Use Nolo Orientation'disabled [updated July 14]. Let us know if there is other inquiries or issues. 
    in nolo controller Take the wrong position in steamvr Comment by admin July 2
  • Please disable 'Use Nolo Orientation' in TrinusPSVR and see if it works [updated July 14]. 
    in nolo controller Take the wrong position in steamvr Comment by admin June 29

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