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@Observer Hi, thanks for your reply. We will wait for their email. You can also reach us at support@nolovr.com from Mon-Fri.
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@maxpower Thanks for your message. We received your message and replied to it.
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@ansya Hi, what mobile phone are you using?
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@StarCoinHero Hi, I deleted your Teamviewer ID and password. It's not safe to publish it here. We can do it at 11:00 UTC+8 on Wednesday. Please send us your ID and password to support@nolovr.com.
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@maxpower Hi, thanks for your message. We also replied to your email. We would like to explain more about our offers. 1. Due to the company policy, we cannot send a separate component to the customer and ask them to repair it by themselves. It's not…
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@maxpower Hi, thanks for your update. Are you able to record a short video about this issue and send it to support@nolovr.com?
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@Observer Thanks for your update. We would like to set up a remote session with this user to check the computer setting. Can you help to send us his/her preferred time slot between 10:00-18:00 UTC+8 Mon-Fri with the Teamviewer ID and password to sup…
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@ansya Hi, thanks for your message. May I know what mobile phone are you using? For the android version of NOLO HOME, please download at http://download.nolovr.com/download/NOLO_home_m.html. Please make sure that your mobile phone and your PC are c…
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@aprice Hi, we also received your email. Are you still using NOLO Assistant? That software is out of date. We normally recommend users using NOLO HOME instead.
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@shiishii Hi, thanks for your message. May I know where did you download the NOLO HOME app? The correct address is http://download.nolovr.com/download/NOLO_home_m.html.
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@windowsurfer Hi, thanks for your message. May I know what HMD are you using? NOLO driver is out of date. Please let us know what HMD you are using and we will recommend the correct software for you.
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@StarCoinHero Hi, thanks for your message. We would like to book a remote session to update the firmware for you. Please send us your preferred time slot between 10:00-18:00 UTC+8 Mon-Fri with your Teamviewer ID and password. We need to book you in …
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@zyx Hi, after you paired them, did the message of "The current firmware version of the NOLO devices is inconsistent” still exist? I may suggest you to try a different version of the Pitool. For this issue, you may need to check with Pimax support.
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@ansya Hi, thanks for your message. Under the NOLO Toolkit, you can use the Network monitoring tool to check the degree of the crowdedness of your network. Then you can change the channel and bandwidth of your router. Some users found it's really u…
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@ansya Hi, thanks for your message. Under the NOLO Toolkit, you can use the Network monitoring tool to check the degree of the crowdedness of your network. Then you can change the channel and bandwidth of your router. Some users found it's really u…
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@ansya Hi, thanks for your message. Under the NOLO Toolkit, you can use the Network monitoring tool to check the degree of the crowdedness of your network. Then you can change the channel and bandwidth of your router. Some users found it's really u…
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@maxpower Hi, thanks for your message. Please send us your order number of purchasing NOLO CV1 and the serial number which shows on the product box starts with LY words to support@nolovr.com.
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@maxpower Hi, if you mean to calibrate the orientation, please follow the steps below: 1. Straight your arms, hold two controllers each hand. 2. Put your hands together. 3. Make sure the headset marker and the controllers are pointing to the base st…
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@Funcuz Hi, if you want to download the NOLO HOME windows client, it can be downloaded at: http://download.nolovr.com/download/NOLO_home_PC_EN.html. The NOLO HOME app for the standalone VR headset, can be downloaded from the VR app store on your hea…
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@maxpower Hi, I just checked with our engineer, F1 is supported now.
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@Funcuz Hi, our office time is Mon-Fri 10:00-19:00 UTC+8. Sorry for any inconvenience caused. We have already replied to your email. (I am not sure where the problem is, but we only received one email from you.)
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@xGavlar Hi, thanks for your message. Please let us know LED status of powered-on NOLO devices, especially for base station please include i) LED on top, ii) lights from the front panel and iii) vibrating status. Are you able to record a short video…
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@Carnaux Hi, thanks for your message. You may check our Github webstie at: https://github.com/NOLOVR/NOLO-Unity-SDK
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Hi, Xiaomi Pocophone F1 will be compatible in the future.
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@StarCoinHero Hi, how about we set up a remote session for you to check out this issue? Please send us your preferred time slot between 10:00-18:00 UTC+8 Mon-Fri with your Teamviewer ID and password to support@nolovr.com.
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@StarCoinHero Hi, thanks for your reply. It seems that your base station works fine. Can you test your NOLO devices in the Visualizer under NOLO HOME? Please make sure not to run more than one NOLO software at the same time. (e.g.: NOLO HOME, NOLO A…
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@StarCoinHero Hi, what HMD are you using? Also, please let us know the top LED status and the status of the lights on the front panel of the base station.
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@cyberkevin Yep
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@cyberkevin Hi, Kevin, may I know when did you purchase the NOLO CV1?
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@guitarmeister Hi, thanks for your message. We can do a remote session to downgrade for you. Please send us your preferred time slot between 10:00-18:00 UTC+8 Mon-Fri with your Teamviewer ID and password to support@nolovr.com.
