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@zyx Hi, thanks for sharing your method. For everything, if you're using Pimax headset, please make sure that you're using the latest version of Pitool and the latest firmware of NOLO CV1.
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@StarCoinHero Hi, thanks for your message. NOLO doesn't use the camera to catch motion tracking. It uses PolarTraq technology. Currently, NOLO only supports one base station. And we suggest our users using hot-key which is double click the system bu…
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@ryry2nd Hi, thanks for your update. The failure should be due to the firewall or anti-virus. Please let us know if you have any other questions. Or you can also email us at support@nolovr.com.
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@fxy01 Hi, in Dec, we will just work in working days and there's no holiday for the X' mas. Therefore, if you book for a weekday that should be fine. But the support team will fly to Las Vegas for the CES show around 30th Dec. So it's better to boo…
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@fxy01 Hi, we received your email and replied to you there. it normally takes around half-hour depends on your internet speed.
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@pieguy56 Hi, on the headset marker, it's not a camera. Please try to connect the headset marker to your PC by using the 1m usb cable. And try some movements in the visualizer under NOLO HOME. If it works fine, then the hardware is not problem.
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@fxy01 Hi, please send us your preferred time slot between 10:00-18:00 UTC+8 Mo-Fri with your Teamviewer ID and password. Please also send us the serial number of the NOLO CV1 product box that starts with LY words.
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@thehighnotes Hi, you're welcome to email us at support@nolovr.com. Currently, oculus sensor+controllers are not compatible with NOLO HOME. But we find some full-body users are using Oculus Rift+NOLO CV1 for FBT solution.
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@thehighnotes Hi, thanks for your message and compliments. May I know the purpose of using the Oculus Sensor or touch controller? Are you a Full body tracking user?
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Hi, thanks for your reply. I checked with our engineer, but it requires to be run on android version 7.0 or above.
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@Alumin Thanks for your reply. Are you using 7.0 or above Android system on your smartphone? Just a quick check that you downloaded at http://download.nolovr.com/download/NOLO_home_m.html The router should be ok for streaming service, but we cannot…
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@TheDeaX Hi, thanks for your message. The updated version of NOLO HOME will be launch today.
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@Alumin Hi, thanks for your message. Have you downloaded the android version of NOLO HOME on your smartphone?
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@ryry2nd Hi, thanks for your message. May I know if you have disabled the Windows firewall and closed the anti-virus program? What error message shows from the SteamVR? Also, what graphic card are you using?
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@Crrispy Hi, thanks for your report. We will fix it asap.
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@elgeekphoenix Ok. If you're using the latest version of NOLO HOME, if you connect NOLO device to your PC by USB cable, then move your cursor to the icon of the device, it will show you the firmware version.
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@VRFAT Hi, thanks for the message. May I know how did you reset it? The Driver4VR should compatible with the latest firmware of NOLO CV1.
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@elgeekphoenix Hi, thanks for your message. Have you close the NOLO HOME when you're using Pimax headset??? Please make sure that NOLO HOME and the Pitool cannot work together.
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@Mojeep Hi, thanks for your message. What HMD are you using? Are you using the 4m or 1M USB cable to connect the headset marker to your PC?
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@Humaway Please make sure the PC and your phone are connecting to the same network. If your phone didn't show up in the NOLO HOME, it should be a network issue.
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Hi, if you want to use android phone with NOLO HOME, there's only Wi-Fi mode for the streaming service.
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Hi, thanks for your message. What mobile phone are you using?
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Hi, I'm not sure what you mean. Can you record a short video about this issue?
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Sorry, we only have the link from Chinese Alibaba. I didn't find one from the Amazon.
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@Observer Many thanks for answering the question. We must miss this question. @JackVendetta3 You are welcome to email us at support@nolovr.com. We could book a remote session for you to update or downgrade the firmware.
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@javenell Hi, we can update the firmware for you. But we don't support ceiling mode officially.
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Hi, thanks for your message. Currently, there's no 360 solution.
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You can try 2-in-1 OTG cable.
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Hi, thanks for your message. Have you tried to pair them? You can check out the pairing tutorial at https://www.nolovr.com/pairing?treeid=002_1. Also, please try to use the firmware updater under NOLO HOME to check if the firmware of all the NOLO de…
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@Dagoberto Hi, we received your message and replied to it.
