After working for over 5 months to get Nolo running in an acceptable state, exactly 12 hours after I got to experience complete 6dof my controller trackpad ceased to work.
I have been in contact with support with regards to the faulty controller. Support offered two potential solutions:
1. To return the controller to China whereby Nolo will repair the device & return it provided I pay all costs.
Besides the potential for waiting over a month to get a controller returned, the cost is over $70 in shipping fees alone.
2. Buy a new controller from Nolo at a cost of $69 plus $40 for shipping. This means the total cost is over $100
I feel this model of support you offer is not fit for purpose. The cost for a new control pad is ridiculous - a nolo controller is more expensive than either a HTC Vive or Occulus controller!
The support route is equally as ridiculous; with the shipping costs & time making the proposition a complete waste of time.
I cannot believe, having persevered for so long,to get such a buggy piece of equipment working, that the support on offer is so ludicrously expensive. I'd almost rather add an exra $200 and get a Windows Mixed Reality headset with inside out tracking.
Given the controller issue is simply a snapped cable between the touch pad and controller board (touchpad zc 1) I feel paying $100 is ridiculous. If I can obtain the actual cable (which would cost cents) then I could enjoy Nolo once again. However, with the current support costs, I feel continuing using & supporting the product would be making a fool of myself if the company cannot offer reasonable assistance when needed.
I would be delighted if some form of agreement can be reached however having talked to support I feel this will be the last I use Nolo.